- You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. But in case seller has already dispatched products, cancellation request can be rejected.
- You can request for return after obtaining product, you should send the product to us. After we have checked if returned product is flawed, and approved your request, return is completed and payment is refunded. You can expect payment by 7 working days.
- You can request for exchange if wrong product is shipped, you should send the product in question to us. After we have checked if returned product is not the product ordered, we shall approve your request, and resend new product.
Once we have received proof of payment from buyer, we will process the delivery within 1-3 working days
Buyer will receive delivery in 1-3 working days after we process the delivery
Criteria for return/exchange
You can request for return/exchange within 7 calendar days following delivery date, but return/exchange CANNOT BE made in following cases :
1. When request due to change of mind is made after 7 calendar days following delivery date
2. When product is used, destroyed or damaged.
3. When tag attached to product is removed or package of product is opened and product value is damaged.
4. When sealed package is opened or packaging materials are lost
5. When components of product (including free gift) have been used or lost
6. When buyer did not follow instructions included in a product
Payment MUST BE completed within 3 days or it will be auto cancelled
Item will not be shipped out if there is no advice on your full payment and shipping details
Therefore, to avoid any delay in delivery, please e mail/whatsapp to 011-33911456/011-2876635 the following details right after your payment has been done:
1) Recipient Full Name
2) Shipping address :
3) Contact Number :
4) From which bank :
5) Payment mode (ATM Transfer/Counter Bank-In/Cash Deposit Machine/Internet Banking) :
6) Payment amount :
7) Date & Time of Payment :
9) Copy of deposit slip or screenshot:
Here is the thing and the condition of the products you purchase are eligible for interchangeable ( one-to-one exchange) or refund (money-back guarantee) :
- Products damaged due to shipping (rupture, leak and the like)
- The product has expired (does not apply to FREE products or FREE gift)
- Products purchased is different from the product received
In case of the above, you as our esteemed clients, can choose one of the options below:
1) Put the product which is damaged/wrong and we replace it with similar/right poduct (one-to-one exchange) OR
2) Return the product which is damaged/wrong and we return your money (money back guarantee)
Requirements for Process Returns (valid return) :
Proof of purchase ( invoice, product name, date of purchase, the name of the bank, and the like)
Full product and its packaging/original box
The product is returned within 7 days of receipt (excluding holidays)
Meet the conditions which allowed for the return process
Your packing slip will indicate where you need to send your return. In general, though, you may return merchandise to:
If you have any questions regarding your order, please feel free to contact us at: 03-79542300 or email to firstname.lastname@example.org